The Advantages of Employing a Virtual Answering Service for Business Operations
The Benefits of a Customized Answering Service
As businesses continue to make the transition into the 21st century, many have employed the use of a virtual office and a proprietary calling service, and for several good reasons. As with any industry, the bottom line is always ways to save on overhead. As opposed to paying a full-time employee thousands of dollars a month for even the most basic of services, a third-party provider is remarkably cheaper.
A second benefit is that as organizations are continually conducting business on a global scale, it is illogical to hire employees for round-the-clock customer responses. Virtual offices provide their operations twenty-four hours a day, thus allowing companies to address the needs of a global customer base.
Also, many such online phone services are extremely scalable in nature. The best companies will provide plans that can be designed around the needs of an individual organization and such software can even be integrated into the smartphones of the employees. These offers can range from unlimited usage, toll-free numbers and even pay as you go plans for businesses that have only recently forayed into their respective industry.
Finally, the amenities offered by such platforms can hardly be matched with an in-house framework. Professional voice actors, automatic conversation transcription and on-hold advertising are but a few of the benefits that this virtual telephone service will provide.
To briefly review, some of the primary benefits of a virtual calling service include:
- A lower operational cost than in-house employees.
- Twenty-four hour service and reception.
- An extremely scalable platform.
- Numerous other additions such as on-hold music,voice transcription and professionally trained receptionists.
How to Choose the Best Virtual Phone Company
Notwithstanding the aspect of cost and return on investment, there are some other equally important metrics to consider when opting to utilize such an architecture. The first variable is that of network reliability. Not all providers will offer equal amounts of call clarity and up-time. Only those companies that can contractually assure that they will have at least a ninety-five percent functionality should be chosen.
Let us not forget that this service is only as good as those who are answering the phone on the other end. Simply stated, virtual phone companies must be able to prove that they only employ trained professionals. As many businesses will require very specific knowledge bases, it should always be determined if these professionals posses a discreet awareness of the product and service being offered.
An online phone service may ship free phones with their plan. This is important to address, for existing hardware may not be compatible with their intended software. While the majority of providers are now including this option, they need to make clear whether there will be any additional charges accrued and the type of physical warranty they phones themselves fall under.
Summarily, some of the most important factors to analyse when choosing a virtual office or call answering service are:
- Robust network reliability.
- Professional representatives.
- Compatible hardware, software and the rates and warranties that may be involved.